These policies help me keep things running smoothly and make sure everyone has the best experience possible. Thank you for taking a moment to read through them!

the little details…

Cancellations & No Shows

Life happens, and sometimes plans change! If you need to cancel or reschedule, I just ask for at least 48 hours' notice.

Appointments canceled or rescheduled with less than 48 hours' notice are subject to a fee of 50% of the scheduled service total. Missed appointments without notice will be charged 100% of the scheduled service total.

A card is required to secure your appointment, but you won't be charged until your service is complete, unless a cancellation or no-show fee applies.

1

Feeling Under the Weather?

If you're not feeling your best, please stay home and take care of yourself! I'm always happy to help you find another time.

Cancellation fees are waived for illness-related reschedules, even within the 48-hour window. I appreciate you helping keep the salon a healthy space for everyone.

2

Running Late?

3

I know things don't always go according to plan! If you're running behind, please let me know as soon as you can.

I'll always do my best to accommodate you, but arrivals 15 minutes or more past your scheduled time may need to be rescheduled to avoid running into the next appointment.

Color Adjustments

4

I want you to love your hair! If something doesn't feel quite right after your appointment, please reach out by email, Instagram, or text within 14 days, and I'll be happy to discuss any small adjustments.

Adjustments are intended to fine-tune the results we discussed during your consultation, rather than make a change to the original plan. Requests made after 14 days will be considered a new service.

New Client Form

5

To make sure we're starting off on the right foot, all new guests are asked to complete a new client form at least one week before their appointment.

This gives me time to get to know your hair history, goals, and what you're hoping to achieve. Appointment requests without a completed form by that deadline won't be confirmed.

Payment

6

I accept credit and debit cards for all services. I'm unable to accept cash or checks at this time. Thank you for understanding!

Thank you for respecting my time, my space, 
and the other guests who share it.
 I can't wait to see you in my chair!